Is it really us?
How to spot a fake email using our name
How to know it’s really us
Every so often, scammers send emails pretending to be Control Yours.
Sometimes they use our name, our logo, or even the name and photo of someone on our team, like our owner, David Lano. The good news is that a fake is easy to spot once you know what to look for. Here’s how to tell the real thing from a fake.
Check the address, not the name.
Anyone can type “Control Yours” or a team member’s name as the sender name. The part after the @ is what tells the truth.
This is us
Everyone on our team emails you from an address ending in @controlyours.com. Some automatic notices come from my.controlyours.com, which is ours too.
About invoices: invoices, receipts, and other automatic messages are sent by our billing and scheduling systems, so they come from a different address than our team does. They’ll always be for services you already have with us. If one ever surprises you, give us a call before you pay.
This is not us
If a Gmail, Yahoo, or other personal email account uses our name, it isn’t us, even if it shows our logo or a familiar photo.
A few simple promises.
We’ll never ask you to pay through an app
Our invoices come through our regular billing. We will never ask for payment through Cash App, Zelle, Venmo, PayPal, gift cards, or a wire transfer.
We don’t use pressure
We won’t send you a surprise deadline or warn that your website will go down unless you act today.
Something feel off? Forward it.
Send anything suspicious to [email protected] and we’ll take a look.
When in doubt, call.
You’ll talk to a real person, and we’d always rather you double-check.
Call (308) 224-4035or email [email protected]
Already responded to a fake?
Don’t feel bad, it happens to careful people. If you sent money, call your bank or payment provider right away, then give us a call so we can help.
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